Insights data sync delays

Incident Report for Assignar

Resolved

This incident has been resolved. Insights data refreshes are back to normal.

Posted Aug 18, 2022 - 14:26 AEST

Monitoring

Data updates have returned to a regular update cadence for all customers, and we will continue to monitor it.

Posted Aug 18, 2022 - 14:00 AEST

Identified

We are aware that customers are experiencing delays to data updates in our Insights module within the Web App.

Please be aware that your reports and dashboards in Insights may be out of sync.

Our data platform provider has experienced an outage impacting our ability to refresh your data in our Insights module.
We are monitoring the situation and will provide updates as soon as possible.

Posted Aug 18, 2022 - 12:56 AEST

This incident affected: Insights (Data Analytics).