A fix has been implemented and we are monitoring the results.
Posted Jun 06, 2025 - 16:19 AEST
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 06, 2025 - 14:54 AEST
Investigating
Issue Summary - We are currently experiencing an issue that is preventing Digital Docket reports from loading in the Insights module for customers in Australia and New Zealand. Affected users may see error messages or empty data when attempting to access these reports.
Current Status - Our engineering team has identified the root cause and is actively working to resolve the issue. We are implementing a fix and expect service to be restored shortly.
Workaround - None available at this time.
We will provide an update within the next hour or sooner if the issue is resolved. We apologise for any inconvenience this may cause and appreciate your patience while we work to restore full functionality.
Posted Jun 06, 2025 - 12:52 AEST
This incident affected: Insights (Reporting, Data Analytics).